FAQ

• Peninsula, between 24-72 hours: We send via MRW every day all orders placed until 12 midnight the previous day. MRW delivers until 7:00 p.m. each day and you can locate your package by entering the tracking number here.
• Islands (Balearic and Canary Islands), between 3 and 7 days: Of course we also ship to islands, normally with national mail and the delivery time will be between 3 and 10 days.
• Overseas, between 4 and 10 days: international orders with UPS or DHL express. And depending on the country, it can take up to a little over a week. You can check the trajectory of your shipment with tracking. Do not hesitate to ask us anything by e-mail in the meantime.

Any product on our website can be refunded if it is intact and in perfect condition within a maximum period of up to 7 business days after delivery. Once the 7 business days have passed, the customer could exchange it for another size, color or a different product for the same value.

• RE-REFUND: Acceptable up to 7 business days after the customer receives the product.
• CHANGES: Acceptable up to 15 days after the customer receives the product.
• ONE-WAY SHIPPING COST: We do not refund the one-way shipping cost for returns due to errors in size, color or taste.

To do this, the customer must notify that they want the return or exchange and the reasons why they want it. You will need to send the certified package to our workshop (the address is below). The product must be in perfect condition and if there is evidence of any type of use, the refund will not be possible. For changes or returns, the shipping price will not be refunded.

• Returns for “Positive Vibration” masks are not possible once the package has been opened.

The refund is issued from the payment platform to the same card as the purchase and requires a period of between 2 to 10 days to become effective and appear on the customer's bank statement.

Please read carefully all the necessary requirements for the return, which you will find in a document inside the package.

Shipping address:

• Fernando Claro
• Avda los Pirralos, 30 –
• 41701 Dos Hermanas – Seville.
• Spain

√ Yes. Our “Positive Vibration” mask model has passed the necessary control as a hygiene mask, complying with the levels of particle filter and breathability in an official laboratory as required by the UNE 0065 standard for reusable hygiene masks. The filter function is guaranteed up to about 35 washes.

For washing: accepts machine washing at high temperature (over 60 ºC). We recommend short washes to preserve durability and initial structure. Of course you can also wash it by hand with hot soapy water.

We offer several ways for you to clear up your doubts in your online purchase:

• The general size chart
• Entering your data in the integrated application to recommend your size in each garment.
• Writing your measurements to sales@www.fernandoclaro.com

Shipping costs for size changes will be assumed by the buyer.

Both in Madrid and Seville, you can make an appointment to make your special dress. We have designed and created in our workshop, thousands and thousands of dream dresses for the most important and unique moments of our clients.

Call us in Madrid or Seville to make an appointment or fill out the tailor-made sewing form and we'll call you back. Visit the Custom Sewing page to see either case.

No. We regret to inform you that appointments to the atelier are only accepted for tailor-made dress projects such as brides, godmothers, guests, etc.

In Madrid and Seville. With a studio-atelier in each of the two cities, and only available to visit by appointment. You can find the contact information for both ateliers at the bottom of the contact page by clicking here.

Questions via WhatsApp to the phone +34 663 665 937 – Send texts and images and we will respond as soon as possible during the daily period from 12:00 to 14:00 in the afternoon and from 16:00 to 18:00 between Monday and Friday

• General phone +34 910 516 940 – Atelier Madrid
• For more contact information of the different departments, visit the contact page

Since the confinement stage, we have developed an innovative and functional appointment system for tailored and personalized dresses, through video calls. Thanks to our amazing lead designer, Beatriz, and her ability to draw sketches on the fly, personalized bespoke appointments are also possible without you traveling to our ateliers, all over the world. We have already sent haute couture dresses made to measure to countries such as Mexico, UK, Saudi Arabia or USA.

If you are interested, fill out the custom appointment form here and we will call you within 7 days.

Questions via WhatsApp to the phone +34 663 665 937 – Send texts and images and we will respond as soon as possible during the daily period from 12:00 to 14:00 in the afternoon and from 16:00 to 18:00 between Monday and Friday

• General phone +34 910 516 940 – Atelier Madrid
• For more contact information of the different departments, visit the contact page